Returns & Exchanges
Due to the nature of our products, we do not accept returns or issue refunds, except in cases where items arrive broken or damaged. In such cases, we provide a replacement or an appropriate solution for the customer.
How does the return/refund process work in case of a broken or damaged product?
Follow these steps to complete your return.
1
Start a return
Submit a request with order details within 6 hours of receiving your order.
2
Prepare your item
Pack the item securely with the original packaging when possible.
3
Ship it back
Use the provided label or drop it off at a carrier location.
4
Get your refund
Refunds are processed after inspection.
Standard Returns
- •Within 2 hours after placing the order, if the product has not yet entered production, a request for change or cancellation can be submitted.
- •Since most of our products are personalised (with names, photos, texts, or unique designs), once production has started it is not possible to cancel the order or issue a refund.
- •Include all accessories and tags
- •Proof of purchase required
Exchanges
- •The product arrived damaged during transport.
- •It was made with an error on our part (wrong name, colour, design, or text) which the customer did not point out during the design preparation process.
- •The product is different from the one specified in your order.
- •Any price differences will be adjusted
Refunds
- •Refunds are issued to the original payment method
- •Processing time is typically 3–7 business days
- •Shipping costs are non-refundable unless defective
- •You will receive a confirmation email
Non-returnable items
Some items cannot be returned for hygiene or safety reasons.
Gift cards and digital products
Personal care items that have been opened
Custom or personalized products
Final sale items
Items missing original packaging
Returns FAQ
Need help with a return?
Contact our support team for assistance.