Returns & Exchanges
We make returns simple with clear steps and fast processing.
How returns work
Follow these steps to complete your return.
1
Start a return in 6h after receiving the product
Submit your return request with order details.
2
Prepare your item
Pack the item securely with the original packaging when possible.
3
Ship it back
Use the provided label or drop it off at a carrier location.
4
Get your refund
Refunds are processed after inspection.
Standard Returns
- •Standard returns are not accepted for personalised products.
- •Returns are not accepted due to a change of mind or an incorrectly selected product, colour, size or model.
- •A product cannot be returned or exchanged if the mistake is contained in the design previously approved by the customer.
- •Once the product has entered production, the order cannot be cancelled.
Exchanges
- •Exchanges are only available if the product arrives damaged or an error was made on our part.
- •For damaged products, please contact us immediately after receiving the order and provide photos of the product and packaging.
- •Once the product has entered production, the order cannot be cancelled or modified.
- •If the customer has approved the design, an exchange is not possible due to mistakes in the approved design, such as an incorrect letter, name, date or other information.
Refunds
- •Refunds are not available for personalised products made to order.
- •If the product arrives damaged or an error was made on our part, we will offer a replacement or, where a replacement is not possible, a refund.
- •Shipping costs are non-refundable unless defective
- •You will receive a confirmation email
Non-returnable items
Some items cannot be returned for hygiene or safety reasons.
Gift cards and digital products
Personal care items that have been opened
Custom or personalized products
Final sale items
Items missing original packaging
Returns FAQ
Need help with a return?
Contact our support team for assistance.